Just Us <3 Matching Hoodies

We use 100% Cotton Loopknit Fabric with a raised inner finish, carefully chosen for comfort, durability, and a premium feel.

• 100% Cotton

• Loopknit with Raised Inner

• 300–310 GSM Fabric

• Soft, warm, and breathable

• Heavy yet comfortable for daily wear

• Gentle on skin and suitable for Indian weather

For embroidery, we use cutaway stabilizers to prevent stretching and fabric damage.
This ensures the embroidery sits flat, stays strong, and lasts for the life of the garment.

All embroidery is:

• Skin-safe and non-harmful

• Neatly finished on the inside

• Made to stay beautiful even after repeated washes

Every piece is designed to feel premium, look elegant, and carry your memories for years.

• We deliver all over India.
  For international orders, please contact us via WhatsApp or Email.

  Processing Time
  All customised products are made-to-order.
  Production takes up to 7 business days.

  Shipping Time
  Once dispatched, delivery usually takes 4–7 working days, depending on your location.

  Shipping Partners
  We ship through trusted courier partners such as Amazon Shipping, India Post, and Delhivery to ensure safe and reliable delivery.

  You will receive tracking details via SMS or email once your order is shipped.

  Important Notes

  • Delivery timelines may vary during festivals, holidays, or high-demand periods

  • Delays may occur due to shipment issues, natural calamities, government regulations, national holidays, or festive seasons

  • Refunds are not applicable for delays caused by the above reasons

  Delivery Attempts & Re-delivery

  • Courier partners will attempt delivery up to 3 times

  • If delivery fails due to customer-side issues and the order is returned (RTO), re-delivery charges will apply

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  💳 Payment Options

  We offer safe and secure payment methods:

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Credit / Debit Cards (Visa, MasterCard, RuPay)

  • Net Banking

  • Wallets

  ❌ Cash on Delivery (COD) is not available

  All payments are processed through secure and trusted payment gateways.

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  🔁 Returns, Refunds & Exchanges

  Each product is made with care — especially our customised pieces, which are made exclusively for you.

  Returns & Refunds

  • No returns, refunds, or exchanges on any products

  • Exceptions apply only if the item is damaged or incorrect from our side

  In Case of Defective or Wrong Item

  • Contact us within 48 hours of delivery

  • Share clear photos and videos

  • Unboxing / opening video is mandatory for courier-related issues

  Exchanges

  • Accepted within 7 days of delivery

  • Only for wrong or defective items

  • Items must be unused and unwashed

  • Shipping charges may apply, as we offer free shipping

  Refunds (if approved)

  • Processed within 5–7 business days after quality verification

  • Refunded to the original payment method

  We reserve the right to refuse requests that do not meet our policy.

To keep your love looking fresh:

❌ Do not bleach

❌ Do not use harsh detergents

✅ Gentle wash in cold water

✅ Wash inside-out

✅ Dry in shade

❌ Do not iron directly on embroidery

Take care of it like you take care of your memories.

• Garment measurements may vary by ±0.5 to 1.5 inches. This is normal in apparel manufacturing and should not be treated as exact.
• Actual product colour may slightly vary due to lighting and screen settings.
• All customised products are non-returnable.
  Size exchanges are accepted only in case of a manufacturing issue.
• As every piece is custom made, small variations are natural and make each product unique.

If something doesn’t meet your expectations, please reach out to us before leaving neutral or negative feedback. We’d love the chance to make things right 🤍

📧 Email: lovemories.off@gmail.com
⏰ Support Hours:
Monday – Friday | 11:00 AM – 5:00 PM IST
(Closed on national holidays & festivals)

We usually respond within 48 working hours.
We’re always here to help. 🤍