Effective Date: 9/11/2025
Last Updated: 9/11/2025

At Lovemories, we value your trust and are committed to protecting your privacy. Our products celebrate love, friendship, couples, and soulmates through custom faceless outline embroidery gifts. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services.

1. Information We Collect

a) Personal Information

When you place an order or contact us, we may collect:

  • Name, email address, phone number

  • Shipping and billing address

  • Payment information (processed securely through our payment gateways)

b) Photos and Custom Designs

  • For custom embroidery products, you may upload personal or memorable photos.

  • These photos are used solely for creating your custom faceless outline embroidery.

c) Website Usage Data

  • We may collect non-identifiable information like browser type, device, pages visited, and interaction with our website, primarily to improve your shopping experience.

2. How We Use Your Information

  • Custom Product Creation: Your uploaded photos are traced and digitized to create your embroidery.

  • Order Fulfillment: To process, package, and ship your orders.

  • Communication: To provide updates on order status, promotions, or customer support.

  • Analytics: To improve our website, services, and product offerings.

3. How We Protect Your Information

  • Your photos and personal data are handled only by our in-house team.

  • We do not share, sell, or use AI or third-party services for processing customer photos.

  • We implement reasonable technical and organizational safeguards to prevent unauthorized access, loss, or misuse.

4. Consent for Design Reuse

  • During checkout, you may choose whether we can use your design as a sample or promotional material.

  • If you decline, your design will remain private and will not be shared publicly.

5. Data Retention

  • Personal and photo data are retained only as long as necessary to complete your order and provide services.

  • Custom designs and photos are deleted upon request if you no longer wish us to retain them.

6. Cookies & Tracking

  • Our website may use cookies to remember your cart, preferences, and improve navigation.

  • No sensitive personal information is collected through cookies.

7. Your Rights

You have the right to:

  • Access the information we hold about you.

  • Request deletion of your personal data or uploaded photos.

  • Withdraw consent for design reuse at any time.

  • Opt out of marketing communications.

8. Third-Party Links

  • Our website may contain links to third-party websites.

  • We are not responsible for the privacy practices or content of these external sites.

9. Updates to Privacy Policy

  • We may update this Privacy Policy from time to time.

  • Any changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions or concerns about your privacy, please reach out:

📧 Email: lovemories.off@gmail.com